Returns & Refunds
30 days to change
your mind.
30-day window
From delivery date
Original condition
Unused, in packaging
Full refund
To original payment method
How it works
Three steps,
no friction.
Email us at hello@getreup.com.au
Include your order number and which items you'd like to return. We'll reply within 24 hours on business days with a return authorisation and prepaid label.
Send it back in original condition
Items must be unused, undamaged, and in their original packaging. Stick the prepaid label on the parcel and drop it at any Australia Post outlet.
We refund you within 5 business days
Once your return arrives and passes inspection, we process the refund to your original payment method. Most card refunds appear within 3–5 business days; bank transfers can take up to 7.
Fine print
What's covered.
Eligible items
Any unopened Re-Up can in its original packaging within 30 days of delivery.
Not eligible
Items returned outside the 30-day window, items that have been used, items not in their original packaging, and items damaged after delivery.
Manufacturing defects
If you believe your product has a manufacturing defect, email hello@getreup.com.au with your order number and a few photos. We review every case individually and will let you know the next step within 48 hours.
International returns
We accept international returns under the same 30-day window. Return shipping is at the buyer's expense; we'll refund the original product cost on receipt.
Sale & bundle items
Returnable on the same terms. Refunds reflect the price paid at checkout.
Ready to start a return?
Email us.
Include your order number and a quick note on what you'd like to return.
hello@getreup.com.au